All orders are packed and dispatched from our Brisbane-based facility in Australia.

All instock orders are dispatched within 24 business hours of payment. Typically orders take 1-5 days to arrive depending on your location.

Yes — as soon as your order leaves our warehouse, we’ll send you an email with a tracking number so you can follow its progress.

Yes, shipping costs may vary at checkout.

We don’t provide refunds for shipping delays or lost parcels — however, we will happily resend your order free of charge.

Yes, all packages are sent to ensure the safety and privacy of your order.

Yes, all our peptides are sent lyophilised (freeze-dried) and kept away from direct sunlight, to guarantee the efficacy of the product.

Orders can be cancelled only before they are dispatched. Contact us immediately if you wish to cancel or make changes.

Due to the nature of our products, we cannot accept returns once an order has been shipped.

Refunds are only available if your item arrives damaged or incorrect — contact us within 48 hours of delivery with supporting photos.

Peptides should be stored in a cool, dry place away from direct light. For extended storage, refrigeration is recommended.

Once you have reconstituted your peptides, you should store them in refrigerated conditions. Reconstituted peptides will last a minimum of 4 weeks under these storage conditions.

All PeptideUltraLabs™ products are produced to a minimum purity of 99%, suitable for scientific research purposes only.